In the digital age in which we live, Modernization has become an imperative for all spheres of society, including public administration.In an increasingly connected world, citizens and businesses demand faster, more efficient, and transparent access to government services. This is where public administration web portals play a fundamental role, offering a path to modernization and digital transformation.
Likewise, As citizens, there are a series of complementary tools that we must master. to digital services that will make our administrative life more bearable.
First, we need to know our access keys to administrative portals. In almost all Spanish digital administrations, access to the citizen's personal area is protected by one of the following methods:
- Cl@ve: is a reliable and secure platform used to verify electronic identities and authenticate citizens in their transactions with public authorities. To use it, you must have the Cl@ve Pin app, which will send you the necessary passwords for various procedures.
- Permanent keyThe Cl@ve Permanente system is designed for people who need to frequently access electronic government services. It works by using a user code, your DNI or NIE (National Identity Document), and a password that is established during the activation process and that only you need to know. Additionally, for electronic government services that require a high level of security, the system strengthens authentication by requesting the entry of a one-time numeric code (OTP), which is sent by SMS to your mobile phone before accessing the service.
- Electronic IDOur current ID cards have a built-in chip that stores the same data printed on the card, including personal information, a photograph, a digital signature, and a digital fingerprint, along with authentication and electronic signature certificates. Thanks to this, anyone can identify themselves online, as long as they have an activated electronic ID card and a card reader at home.
- Electronic certificate: It is the simplest and easiest "key" to use, as well as the one with the highest level of accessibility for administrative procedures. It is a digital file containing the data associated with an electronic certificate and is equivalent to our handwritten signature transferred to the digital world. Its main function is to uniquely identify us, allowing us to access government websites and sign documents, ensuring the integrity of the document and preventing its rejection once signed. The digital certificate can be issued to both individuals and legal entities, following the instructions established on the National Mint and Stamp Factory website. With digital certificates, we can leave behind the old, unrecognizable scribbles we made with our mouse to sign a document online, providing documents with greater quality and security online.
Once we have one of these keys, we can begin to enjoy the advantages of digital administration, such as:
- 24-hour accessElectronic offices allow citizens and businesses to access services and complete procedures at any time, without having to adhere to physical office hours.
- Greater speed: By completing procedures online, you avoid travel and reduce wait times, streamlining the administrative process. Users can complete and submit forms immediately from their own device.
- Less bureaucracy: Electronic offices simplify procedures by eliminating the need to submit physical paper documentation. Information and documentation are sent digitally, reducing the administrative burden for both users and the administration.
- Online trackingUsers can track the status of their procedures in real time through electronic offices. This provides transparency and allows for greater control over the process, avoiding the uncertainty of response times.
- More agile communication: Electronic offices often have direct communication channels, such as chats or messaging systems, that allow users to resolve questions or receive assistance quickly and efficiently.
Likewise, we find other useful and complementary tools for the use of online administration services such as reliable notification platforms. These platforms, as is the case with Logalty the Notified.com, they lend a notification service to both physical and electronic addressesNotifications from these platforms usually include acknowledgment of receipt and a notarized copy of the text. They allow faxes to be sent to physical addresses within 48 hours or email notifications to be received instantly. In addition to the guarantee they offer, they are notable for their low rates, making them accessible to anyone interested.
In short, at Boleo Global, we encourage our readers to delve into the world of digital administration and take advantage of its benefits, but always with caution and with the appropriate support and advice if necessary.
Victoria Villalón Fernández
Almudena Villalta García